Client Review on Dubai Islamic Bank, Head Office

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I received several calls about credit card if I want.. I said yes for it since I asked the representative named SAMAH is it free for life or there is any yearly or monthly charges she said it’s free for life. i received credit card and with in a week they deducted 330 from my account which was charges for credit card. I called Samah and asked about it.. she apologized first saying it was a new product so she made a mistake so now she will refund the money and block the card. but no response after that from her for a week and later on when I complaint to the DIB directly then her team coordinator called back to discuss about issue. After explaining the whole story straight away she said I asked SAMAH but as per her she informed everything to you in advance . I asked her to check call recordings and listen how Truthful SAMAH is but I got a reply sorry we don’t have recorded calls. Top of that she asked me if i have any proof apart from calls.So in short SAMAH is saying the truth but the customer means I am a lier. Well done DIB.