Client Review on Donovan Sales Ltd

Feedback:

Our company has a number of cafes, all of which use POS systems of various brands and capabilities. Several months ago, I went into this establishment with the intent of replacing all of our systems with single brand. It was at this point that I discovered the Jekyll and Hyde nature of this company. Though I had never done business with Donovan's in the past, I relied on their claim to have been around for over 100 years as leaders of the local scale and cash register industry. Let me assure you that in this case longevity is absolutely no indication of proficiency! Of course, when I first went in, they were friendly enough, though they kept trying to upsell me into a system that was more than we needed. I settled on a system (brand new) and provide all of our info for their use in programming. As I have been in the business for some time, and try to leave nothing to chance, I provided our information on a spreadsheet in such a way that programming should have been extremely easy. To my surprise, it was the easy "no-brainer" stuff that they programmed incorrectly, or their system processed incorrectly...I am speaking of things like a requirement to run a month end sales report, with GST broken out (simple right?) What we got was no ability to Z a month end so that sales continued to accumulate (made my accountant crazy!). As silly as that may sound, the system we received already had another company's sales information (presumably from testing) imbedded into the system before we got it. Furthermore, they couldn't get it out, and would not give us another system (we clearly got a demo model I guess). Anyhow, the nightmare has continued on to this day, they continue to get upset at my manager when the system breaks down. I have a half dozen more examples but you get the point. By the way, my bill for the privilege of patronizing Donovan's? Over $2400! Our latest issue is that the clock on our system is going backwards(...like Groundhog Day:). Creates another issue for the accountant. If you are considering a POS system for these guys, run the other way...fast. You are better off buying a system out of the trunk of a car from an ad you responded to on Craigslist...at least the support will be about the same. PS. Seriously, The Scale Shop appear to be a good alternative.