About - Digital Federal Credit Union

Overall Feedback:

Horrible Customer Service in the Loans Dept. My sister and Nephew dealt with a woman last name Flood she declined my nephews app for a car loan due to 30 days on the job , I called her to ask a question as to why it was declined and she Stated that it was due to him only being at his job 1 month I asked if she knew he had a job for the last 2 years did she ask him before declining his loan she Stated to me she was to busy to answer my questions and hung up on me , I called back to ask her who her Manager was and said she was to busy with actual bank members I stated I was a member and sent them in and she said the Manager couldn't come to the phone , I guess this is how they treat customers , she didn't realise I was a DCU Member and treated me and my family like dirt , I will steer people away from this bank and let them know how Miss Flood treats and handles consumers that have questions..Rude behavior I honestly think she is in the wrong business.