Client Review on Deseret First Credit Union

Feedback:

We recently opened an account here, and went to deposit a paycheck from Smith's Food and Drug. We were told that they needed to place a 2 day hold on the check. Fine, I thought, no big deal. We are now 5 days out from when they placed the hold, and it still hasn't been released. We called customer service and were told that the hold would be in place until July 19, two weeks from when it was placed. On top of that, they are now trying to charge an overdraft fee even though we have the money in the account!I understand temporary holds, but placing a two week hold on a check from a gigantic national corporation, and then charging overdrafts because they didn't release the hold when they said they would is absurd. I will be taking my business elsewhere, and I highly recommend you do the same.