Client Review on DCU Marlborough Solomon Pond Branch

Feedback:

I wish I could give it less then 1 star. This is the worst place to apply for a loan. I applied for a car loan from them. The application process was simple and easy. My credit score is 760 so I got approved and got good interest rate as well. However, to actually finalize that loan, you would need to speak with a loan officer. And that's where this place shows its true colors. Their department extension is 9150 and they never pick up your call. Yesterday I called the loan office to finalize my loan, I was on a hold for 55 minutes but no one picked up. Today I called again and was on a hold for over 2 hours but still no one picked up. I am sick of this stupid place where they don't pick up calls. I am never going to do business with them again. I would recommend everyone to avoid this place. This place is a joke and will drive you crazy. Very unprofessional bank