Client Review on DCU Marlborough Solomon Pond Branch

Feedback:

Got a phone call early in the day that i was approved for an autoloan i applied for. Double checked with the person that proof of income was checked and approved. He said yes all is good and they are ready to write a check to the dealer. I told the gentleman i talked the dealer down another 1000 dollars. He told me to just get the updated purchase order and send it to them. And told me my rates, monthly payment, and information about the loan. Went to dealer got new p.o. then called to see where to send it. Was told by a new rep. Where to send and to call back after i did. Did as instructed then called and was told my loan is not approved. Wasted my entire day and energy today. To anyone looking to get a loan here. Please know that you will talk to a different rep everytime you call and apparently they are not all on the same page. Was very excited to get my car today and did not mind the extra 5 hours out of my day it took to finalize the deal and waiting for them on the phone. Turned out to be a waste of time and energy.