Client Review on DCS Technologies Inc

Feedback:

The POS machine works as intended, for a while. They advertise their fees as 6$ a day which is fine, however there is a catch. The system can be remotely accessed by their tech team, for purposes of debugging and troubleshooting. Our pharmacy uses semi-integration (semi connection to Global Payments debit/credit card machine) but this always breaks a at the same time every 2 months. For them to fix it, you need to pay and sign a service contract. I have to call their customer service every two months - three months to get it fixed. I suspect foul play since its always around the same time. When I call them these days I get transferred to "sales" because "I am not on a service contract," and "they have no access to my server." The service contract is an additional monthly cost that they charge to fix your problems. However it is also possible that they are the reason for these "problems." When I ask how come its always the same time, the customer service rep responded immediately with "you're can't be placing the blame on someone." I don't know how to interpret this, but that was a quick defence! The lease to own contract ends after a years time. I think its better if they ask for the service contract after the lease ends as a monthly "hosting fee." If it works for you then it works, but I've have at least 1 problem every 2 months, and get charged for getting it fixed.