About - Delaware Business Systems

Overall Feedback:

Leave DBS and FuturePOS in the past. For $10,000, we received a nightmarish POS system that did not include all of our menu items and, worst of all, was missing 80% of our modifiers. Delaware Business Systems (DBS), who was responsible for creating the database, set a new standard of incompetence for the unfinished system they sold to us. Their futile attempts to finish the programming that should have been done before the system was installed only made matters worse. DBS exhibited a level of incompetence I had never seen before nor since. In an attempt to salvage the system we invested countless hours finishing and improving the mess created by DBS. There was to be no happy ending as the system itself was so cumbersome, and required maintainence so time-consuming that we decided to walk away from our investment after 11 miserable months. The combination of DBS and FuturePOS was directly responsible for bringing our years-long growth to a screeching halt and nearly put us out of business. To this day it remains the darkest period of our restaurant's existence.