Client Review on Credit Union West

Feedback:

Not off to a good start. They messed up on my loan paperwork and didn't get my new loan completed on time, when I received my payment booklet in the mail I was already 9 days late on my first payment. You would think a phone call and a brief explanation would fix this but I was told if I didn't make the payment right away a late fee will be assessed to my account. I don't mind making the payment but they didn't seem to take responsibility for this when it's clearly their fault. Then lady on the phone seemed a little snarky, when I told her she's asking me to make two payments in a short time period she said " do you have a problem making your payments"? Not as much as you do processing loans in a timely manner.. hopefully they get better over time but the payment options she gave me seem very out dated not to mention the $15 fee if you pay by phone seems outrageous.