Credit Union Loan Source, LLC
Client Review on Credit Union Loan Source, LLC
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Bravo!! Bravo!! for Cheryl Fargo!!This is the first time I can give these folks a five stars anything between January and now they would have gotten zero.When first trying to set up a direct withdrawal from my bank to them the fax number that everything was supposed to be sent to was not even in existence anymore. It took my banking Institute and me two whole days to find out that we had to email them the information. My banking Institute tried calling them and due to the fact that they were getting ready to close we had to hang up the phone. I got on the phone when I left their office and was on hold until 7 at night and still no information cuz nobody picked up.Day two I kept on calling and kept on calling and finally around noon somebody picked up the blooming phone to tell us that they do not have a fax number no longer.And due to then dragging their feet it caused are payments to be behind which in turn they wanted to charge us a late fee but it wasn't our fault.And due to a family emergency and not being able to put money into that account we missed a payment. And like everyone was saying when you try and call somebody either they don't know what they're doing or anything else.But today I finally got hold of Cheryl Fargo she has the best customer service response and was able to take care of everything that needed to be taken care of so that we or caught up.Thank you Cheryl for a job well done you did a much better job than James did and I've been calling him for three and a half weeks leaving my information and he's not once tried calling me back.Bravo again for you Cheryl Fargo😊
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