Credit First National Association
Client Reviews on Credit First National Association
Feedback:
Even paying my bill a week in advance, they always seem to be late on the payments causing my credit score to bomb. Probably wont be able to get a mortgage for 7 more years thanks to these slimy scumbags. Every time I call in I get stuck with some ghetto eubonics-speaking ignoramus that puts zero effort into helping me. Should be called "3rd world credit union" because it seems to be run out of a meth lab garage.
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When I offered possible evidence for why I was being scammed -- for why my outstanding balance was too high because I had paid more than it said -- the customer service representative hung up on me.
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I've been with credit first for many year's now they manage my Firestone account and they have been there for me but I wish they would write me at times just to ask me if I need a credit line increase because I soon will have an income increase as soon as I get to full retirement age from two Pensions and one is from Toledo Edson and the other Will be from a large government contractor that I had worked as a supervisor for many year's . But I do have to say Firestone has always done me vary well and they do back there work with a good warranty . Even on there electrical work . I just wish they would get some computer equipment in there shops for diagnosing a problem with all vehicles . It would help them so much more . But even without them they still do a real good job but sometimes I feel they may replace something that may not need a replacement .
Feedback:
BE AWARE. DO NOT USE. CROOKS. Very poor business ethics, make payments take maximum amount of processing time deliberately if they see it can include late fee, been charged $35 late fee previous 5 months in a row when not a single payment was late when questioned they said processing time on all transaction, can't wait to pay my balance off and cancel, if possible as i cant keep up with the fees, never do business again, should be reported to better business bureau, news stations, police, and any other authorities as they are running a scam and stealing... very disappointed
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This is a terrible company to get credit through. Why? Because CFNA DOES NOT REPORT YOUR CREDIT LIMIT. They do however, report your balance, which can unfairly affect your credit score by showing you have used much more of your available credit than you actually have. Also, I could never reach a real human being online, so that sucks too.
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Great company!
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The Good: Helped me finance a few costly repairs I needed during difficult times last year.The Bad: Literally everything else! Just last month CFNA reported dropping my credit limit even though the limit has been and continues to be the same as it was since day one.......... Today a had a payment due and mysteriously i could not log into my account. Waited for over an hour to speak to a representative, (Jojo, appreciate the help ) and finally got my bill paid. So 5 mins later out of curiosity i try to log into my account and BAM IT WORKS AGAIN! Came here to have record of the incident just in case any other issues arise down the line, saw their google reviews and i was not surprised. True late fee hunters (have had other issues in the past). Do some research before signing up, weigh you options.
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Had to get new tire rods put in and oil change too and they are great they really stuck to it about being six months interest free and I am almost done paying my balance off and my credit score went up 14 points with this card and another credit card I have I pay online it makes it more easy that way so to all those haters of this bank lay off you people are just trying to get something from them
Feedback:
AVOID AT ALL COSTS!Some of the worst customer service and business practices I've ever experienced. I logged on and paid more than double what my minimum payment was and the next payment due went from June, to august. Now I'm finding out I was still liable to make a payment in july, even when the web portal did not indicate it.Not only that. I found out I was charged a late fee in may (for a payment which was not late) and instead of removing the entire "late" aspect. They simply waived the fee! Now I'm stuck with this terrible company, and awful customer service. As soon as I pay off my credit I'm never coming back again.This company does not value their customers business, only seeking to make a quick buck from that, rather than a lifetime member.
Feedback:
They added $144 interest charge after I sent $100 payment. Seriously?!
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