Credit Concepts
Client Reviews on Credit Concepts
Feedback:
I'm on my third car loan through this company and I absolutely love them. If I ever have a problem, money/payment or car issues, they have helped me. No problem. Always friendly customer service. 100% recommend.
Feedback:
I financed a car through this company. Long story short, it was totaled in February. Insurance paid all but $1000 on the deductible. GAP took a while to pay ( few weeks) they kept hounding me to make payments on a car they were going to get completely paid for by my insurance and gap. They used the excuse that gap might not pay if I wasn't current. They offered to set up a $100 dollar a month payment on the balance until gap paid what they owed. I paid my 1st hundred dollar payment the day we made the agreement. About 2 weeks later I see they reported to my credit a late payment of the $100 payment of 60 days. I called and they said I didn't sign and return the contract they sent. They never told me I would have to sign and contract on the phone. I checked my email and they sent it to me 5 days after our phone call. It has NO MESSAGE explaining that I was supposed to sign and return. Only an attachment that I can't only see if I school past any message written. There was no follow up call to ask why I didn't sign the new contract. There was nothing. This company has been the worst company to deal with. Even when it is their mistake they just do nothing. No apology, and no ownership of the mistakes made. Do not use this company. There is much more that happened with this company I will write in a separate review. I am also going to the Better Business Bureau as well!
Feedback:
Great customer service. Very easy to deal with to get a car!
Feedback:
Ann was so helpful and kind. She went out of her way to help me when payments fell behind. I call her directly from now on.
Feedback:
Awesome customer service! I was short on my payment due to fiance being in between jobs, they we're able to help me pay my payment, that didn't break me during this hard time. Thank you so much credit concepts! Would definitely recommend!
Feedback:
This company surely isn’t the best, but they are improving, it during this time, I had received a threat after missing the first payment regarding repossession, which insulted me heavily, because if I can’t work, you ain’t getting money.So, left with a bad taste in my mouth, finally got out of here with my wallet empty but a car almost in my hands, now I just have to deal with this divorce.
Feedback:
Although I won't be getting a loan here, the woman I spoke with at the Edmonds location just now was surprisingly helpful! She answered all my many questions and was very pleasant about it. If I were to need a high interest rate vehicle loan in the future this is where I'd go for sure. Thanks for your help!
Feedback:
They will call you at work, they blow up your email with constant messages and the only good thing I could say is that their manager are actually nice and try to help you out and make arrangements.
Feedback:
Bad customer service, need more training. I would not recommend. You can get high interest rates anywhere!
Feedback:
Credit Concepts has now come after me for money from an auto loan for a car that was purchases in 2008 and was repossessed in early 2009. A car I never saw again after 12/31/2008. I have received a garnishment now for over $22,000. 8k for the loan and 13k+ in interest. I never saw the car again and did make some payments to them but since my credit was bad I mostly just paid them interest. Now they are gouging me for 22k. This is simply not right. I would never recommend doing business with a company who would do something like this so buyer beware.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
