Client Review on Cost Plus Processing LLC

Feedback:

I only used this company for about 5-6 months before someone else came and heavily beat their rates. I called to cancel my services. I was told to just send in my terminal and it would be cancelled. I am a new business owner and a new mother. Clearly stretched to thin because I should have been more perceptive and followed up. I should have looked for an email confirmation and checked my bank statements more thoroughly. 7 months later I found monthly reoccurring charges both for the equipment I had sent back and for the merchant processing that I had canceled. I called and they immediately canceled my service and sent me an email, but said they can't refund me any fees from the past. They said they had no proof I sent back the terminal but were willing to quit charging me right away. Sounds like a scam to me to see if you catch those reoccurring charges and call them out on it. I am much more astute now...lesson learned.