Client Reviews on ControlScan
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Great work place.
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Support is non-existent nor do they know anything about their own product. Good luck.
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I am having a nightmare logging in to Control Scan to complete a questionnaire requiring compliance information. I entered the number and password and first time it worked. But I did not have time to complete the whole exercise.So when I went back in I was refused entry. I was emailed back the same user name, but the password didn't work and I have not been able to generate a response to my request for a new password.I cannot fill the required compliance information if I cannot get access.3. Now when I attempt to send a message via the Control Scan support online, the message function reads "ERROR for site owner:Invalid domain for site key" and without being able to enter the non-robotic reCaptcha I cannot even communicate with the support team via the Control Scan site!please advise.thanks,jenny
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I never contacted this company, yet they keep emailing me. They are pushy. I have tried on several occasions to get removed from their email list and they have refused. I get several unsolicited emails from them a week.
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When you read that customer service is terrible at this company, believe it. I could not log in with the info I received from Merchant One and I could not get any response from customer service. Probably one of those dumb companies that has another company answering the phone for them.
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Horrible company to work with
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uncommunicative, get busy signal when call them. Idiots
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This company has to be a scam. Their chat is a complete joke. Customer service horrible.
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This company is a joke. Their 300 question PCI compliance survey is the most egregious wasteful pointless time sink I have ever seen. I mean, they want to know if visitors are given a badge identifying them as visitors when they are on the grounds of your small retail store where you do not store any credit cards or run any transactions they care about (they were hired by our merchant account provider which powers online orders, which are done on computers not on premises). But I click true because who cares? No one can accurate answer this 300 question survey. Also every 5th question they pop in an add for some upsell nonsense.
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