Client Reviews on ClearPay Financial Solutions, LLC

    • 4.5
  • 12 Reviews

Most helpful positive review

0 people found the following review helpful

By Lori Sayles Oct 02, 2019

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Most helpful critical review

0 people found the following review helpful

By Mike Adler Oct 16, 2016

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Feedback:

I ran into some issue with my current sales terminal which after speaking with a number of different people were not resolved. After getting in contact with the right people (Autumn Weid) my problem was resolved in an expedited manner and resolved same day! Autumn worked hard to resolve my problem fast and I am very happy with her service.

Feedback:

Autumn has been great to work with, helping me understand some things I had problems with. I hope all the employees are as kind as her!

Feedback:

Working with ClearPay is FANTASTIC! Any concerns are dealt with quickly and with kindness. Over the past three years, the day-to-day business has had no hiccups and I'm confident that even if there were, Mark and his team would get them straightened without delay! PLUS, working with a Wisconsin-based company is always my preference! Thanks, ClearPay!

Feedback:

ClearPay has been very easy to work with, and responsive to our needs

Feedback:

Had a problem, they did not solve, was probably on my end. It cleared up on its own. What was special they called me back on Monday to see if I was up and running. That's customer service.

Feedback:

ClearPay is a great company to work with, great customer service and the system is easy to use. We've had no issues since we switched over to them. I would highly recommend using ClearPay.

Feedback:

We have been using ClearPay for over 2 years. I like the customer service they give. Jason, in help line, answered my questions with patience and knowledge . I get a lot of cold calls from other credit card processing sales people, but I'm satisfied with ClearPay.

Feedback:

Our company had a glitch thru the virtual terminal Clear Pay set us up with called World Pay. They did an update to their site and sent transactions for a full 24 hours into disarray meaning we didn't receive 3,000 dollars in deposits for 2 weeks. World Pay was an utter joke in trying to help resolve this matter. I will admit the first few times I called ClearPay as well their employees were not helpful and didn't care at all about our issues. I was finally able to get in contact with Jim at ClearPay he is possibly the owner or President etc. I spoke to him Friday at about 3:30 pm and by Monday evening he had resolved all these disputed deposits and actually cared about helping us. If anyone ever has an issue such as this reach out to Jim he will make sure everything is taken care of. We were about to leave ClearPay with how the lower level employees didn't seem to care about our issues but I think ClearPay will rectify that as soon as possible. We have been with them for 2 years now and this is the only issue we have had with them and well this problem was stressful it was not ClearPay's fault in anyway it was WorldPay's updates that affected thousands of customers.

Feedback:

We began working with ClearPay in April of 2015 and couldn't be more pleased with the service and pricing. Mark T. has been a fantastic representative for them; he is always extremely helpful and quite personable as well. I tend to be a bit demanding of vendors and Mark, with ClearPay, have always met and exceeded my expectations.

Feedback:

Clearpay has been awesome to work with. Our Company switched over to them a year ago and their service has been outstanding. I get immediate responses for any issues in regarding processing or getting statements.

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