Central One Federal Credit Union
Client Reviews on Central One Federal Credit Union
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Great rates and great customer service
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Very proud that Central One received first place among Central MA Credit Unions in the 2018 Banking Choice Awards published by the Warren Group. Top honors for both Overall Quality as well as for Customer Service.
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Very helpful, knowledgeable, considerate people in a modern banking environment
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Great group of people. They treat everyone like close family
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Very disappointed in my service this morning! A paycheck of mine is being held due to shared branching. I spoke with both branches and the shared branch in Boston was very kind and helpful. Unfortunately, the representive (leaving her name out because maybe she was having a bad day) from Shrewsbury was very rude and seemed very angry while talking to me. I was very kind and actually thanked her for her “help” multiple times. I stated what I was told by three supervisors and a manger from the shared branch, while she told me I was wrong and they didn’t know what they were talking about. I usually recieve professional service, but today that was not the case. The shared branch offered to do a three way call to explain that Central One was telling me wrong information, but I truly was afraid to call and have to speak to this woman again. I am considering switching banks due to the blatant disregard to member services.
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Best Credit Union! Everyone treats you like family, they know your name and really go out of their way to make sure you are satisfied. They have great rates on certificates and loans.
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Very poor customer service I applied for an auto loan was never gotten back to. When I called after 2 weeks Mireille Bones was like ohh yeah and then tried to hit me with a 12 percent loan when my credit score is in good to great condition...worst bank ever. do not try to finance anything through them they will make you pay for it. I recommend dcu or lcu they can really help. Than I received a call from Christine Baits today to try an resolve the issue she was unpleasant, rude and disrespectful. Wish I could give 0 stars
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