Client Review on Centerville Waterway Marina

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On a weekend return trip from the Outer Banks, we decided to stop by Centerville Marina. We arrived at the dealership 30-40 minutes prior to closing. Without an appointment I was expecting to be pointed in the direction of a few boats to look at and not get a lot of attention from the sales staff. Instead, my wife and I were met by Steve who walked us around the lot showing us the inventory that he had that he thought would interest us based upon what we said we were looking for. After we walked the lot and climbed aboard a handful of boats, we returned to the sales office. Steve was there along with the owner and another salesman. We chatted about customer service, boat features, and dealer expectations for nearly 30 minutes after they had closed. Afterwards my wife and I decided that a custom spec'd 2019 222 Explorer was in our future. We went home discussed the matter a bit more, went online and "built" our boat. We forwarded the build sheet to Steve, who explained the build process, lead times and deposit requirements. We promptly requested a 10% deposit check from our bank and forwarded it to Steve. He placed the order the same day. During the planned 8 week waiting period, Steve gave us regular email and text updates on our boat's status. A little before the promised 8 weeks delivery date, Steve emailed to let us know that the boat was on its way to the dealership. We arranged delivery on the following Saturday morning with hopes that the weather would cooperate. The weather that day was 80 degrees and perfect. We pulled into the dealer parking lot and spied a 222 already moored to the dock and thought is that ours? We went to the sales office to meet with Steve to complete the obligatory paperwork. Much to my surprise, we skipped the paperwork and proceeded to the dock to inspect and sea trial our boat. Steve took nearly an hour to explain our boat's features and systems before casting off. Steve was very professional during this process, assessing our boating knowledge while being careful not to make any assumptions. Afterwards we threw off the lines and took the boat for its maiden voyage. Steve, demo'd the boats handling characteristics and then turned it over to us. While operating the boat, Steve took pictures of our happy day for the scrap book. Once the test drive was done we returned to the dock and went to the sales office to complete the required paperwork, exchange the keys and checks and review all of the Robalo and Yamaha literature. All told the process from start to finish took 2 hours. Before leaving the sales office, Steve shared with us that he gets "Robalo sales points" for company apparel. He told us that he uses those for his customers to pick out Robalo swag from the online store. How cool and considerate is that! During the whole process we were well attended to and never felt rushed. Steve had another delivery after ours and had to break away, but he thoughtfully handed us off to one of his peers who assisted us in hitching the trailer up to the truck. We drove home uneventfully and a few days later received an email from Steve letting us know that our Robalo swag was ordered and asked if we had any other questions regarding our purchase. A few days later we received a sales promotional email from the dealer stating that Yamaha had a promotion to double the warranty of our motor. Steve and the title clerk were able to adjust the paperwork allowing us to take advantage of this. They didn't have to, but they did. I can't recommend Centerville marina enough. I'm a stickler for quality and customer service. Steve and the entire team at Centerville delivered on both of those fronts.