Client Reviews on Cenlar FSB

    • 1.1
  • 92 Reviews

Most helpful positive review

0 people found the following review helpful

By Chellie King Aug 17, 2019

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Most helpful critical review

0 people found the following review helpful

By M E Oct 17, 2019

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Feedback:

Absolutely horrible. Citibank gave my mortgage to them. They made a big mistake on the balance when transferring. I have not been able to get it resolved over quite some time. Cenlar is useless. Too much to go in to here, but I’m guessing since this is the 242nd post with one star, it’s well known. I transferred my recent mortgage payment through my Citibank account. The amount was deducted and a confirmation number was giving. It has not been credited with Cenlar who is giving me dire warnings because they are saying my payment is due today. I was on chat with Citibank for an hour and a half with no resolution. They refuse to provide the contact information of Citibank’s compliance personnel. There is no other resolution other than pursuing these issues with State and Federal regulatory authorities. Unbelievable that in the United States consumers can be subjected to outright fraud and Citibank makes no provision for assistance to consumers who trusted them as a lender.

Feedback:

0 stars. Agree with the majority providing reviews worst mortgage company/servicer I've worked with EVER. I am NOT a former CITI customer and now will never be one for sure. Reached out to the loan recast group and have received NO responses to the questions asked. Repeatedly received the message from customer service(?) that they don't talk to their customers you can only write or email. Problem is they don't answer questions just provide form letter responses. Trying to contact them is a total waste of time. Will be ecstatic when I have this business partnership absolved.

Feedback:

They deserve to be ranked a 0 because the customer service at this bank is HORRIFIC!! It has taken me 2 1/2 months to go through a loan modification because they can't keep track of email submissions. I called the main office in Ewing, NJ and the person who answered the phone said "We don't usually talk to our customers face-to-face?"Are they serious with this?

Feedback:

The only reason i gave them 1 star was because 0 stars was not an option. My mortgage was sold to this company without my permission. I have had nothing but issues with this company. The 5 times i have called them about issues with my account, i was given 5 different answered. I was always given the run around and was never given straight answers. The customer service reps seemed to have no idea what they were doing, and told you what they could just to get you off the phone without actually helping you. I will be looking into a way to get my mortgage out of this terrible company.

Feedback:

Horrible customer service. Completely clueless

Feedback:

Didn't even choose this bank. my original loan officer transferred me to them without my permisson. They do not even have an online bill pay. there is also no app to check my loan amount. i do not recommend them i tried calling them 3-4 times and i was always on hold

Feedback:

If I could give them negative 10 stars I would. I would rather get a mortgage with Rumplestiltskin for my first born son than deal with Cenlar again.

Feedback:

This company has volumes of complaints found online. CENLAR knows and has my correct tax information (on their website) but are billing me for higher tax payments, disregarding my exemptions that have always been included. “Customer Service” intentionally gives the runaround with wrong fax numbers when I try to fax proof of correct taxes. CENLAR refuses to provide a legitimate, responsive contact for their escrow department. Deserves no star.

Feedback:

When I call in I get many conflicting answers. A few decent representatives, but mostly HORRENDOUS customer service.

Feedback:

Trash

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