Client Review on Google Small Business

Feedback:

(Translated by Google) I am not recommending cash mart. First, their ads are misleading, it says in their website that they only have 3 to 3.5% interest but it's not. The interest is much higher than other loan app. In addition to the high interest they still have a 10% processing fee which will be paid immediately upfront of the reimbursement. So that means if you are lending 10k, you only get 9k, because they will take that 10% processing fee. 10% processing fee plus high interest is too much. They are not helping people who are having financial struggles: they are just making big money.For those who want a loan, I would recommend a TALK app or a bank that you can borrow even though there is a great requirement and at least you will not lose.2nd, which I am really annoyed about, is their customer service, so unprofessional, always incomplete the details to the point that you need one more question that takes so much time. Maybe I expected too much because they looked for professional lending company if you base it on their website but I was wrong. The way their staff handle concerns is very poor.Just advise cashmart. you should probably check with your person or better yet take your IQ test before making it an employee to learn but answering the calls and emails correctly, I don't know if they are just lazy or they are just narrow comprehension. Your customer service is totally disgusting.(Original)I am not recommending cash mart. First, their ads is misleading, it says in their website na 3 to 3.5% lang yun interest nila but it's not. The interest is much more higher than other loan app. Bukod sa high interest meron pa silang 10% processing fee which will be paid immedietely upfront of the reimbursement. So meaning, if you are lending 10k, makukuha mo lang 9k, kasi kukunin na nila yung 10% processing fee. 10% processing fee plus high interest is too much. They are not helping people who are having financial struggles: pinagkakakitaan lang nila ng malaki. Sa mga gusto mag loan, I would recommend TALA app nlng or sa bank na lang kayo mag loan kahit marami requirement at least di kayo lugi. 2nd, which I am really annoyed about, is their customer service, so unprofessional, laging incomplete yung details to the point na kailangan mo pa isa isahing itanong which taking so much time. Maybe I expected too much kasi mukang professional lending company sila if you base it on their website but I was wrong. The way their staff handle concerns is very poor. Payo lang sa cashmart. dapat siguro tinitrain nyo tao niyo or better yet pa take niyo ng IQ test bago nyo gawing empleyado para matuto pano tamang sumagot ng calls and emails, di ko alam kung tamad lang sila o sadyang makitid lang comprehension nila. Your customer service is totally disgusting.