About - CASE Credit Union

Overall Feedback:

I would prefer a Zero star rating but have to click one to post. After ~4 years of ahead of due date payments I recently had 1 check get lost in the mail. Surprisingly however the other 2 checks sent on the same day found their destination and were processed accordingly. Go figure the 1 was lost in the world with only 3 payments left on the loan. Got assessed a fee even after all these years on pre due date payments. Called to discuss and less than ten words in cut off by the individual stating we do not reverse late fees and that they don’t control the mail; well neither do I and the other two checks found their homes without issue. Reminds me of the beginning of this relationship, when they erroneously were processing checks towards the wrong account even when I sent the payment stub with it and then they signed me up without forewarning for car insurance on some Saturn which wasn’t even mine but some other members. All I can say is I will not be using Case for any future loans and I recommend steering clear even if it means a higher APR, I know I most definitely will. Sorry it’s the principle of customer service and Case’s lack thereof, the process fee isn’t the issue it’s that they don’t seem to value the customer even though the customer is their reason for being present.