Card Complete Service Bank, AG
Client Reviews on Card Complete Service Bank, AG
Feedback:
Keine Antwort auf E-Mails und Wartezeiten von mehr als 30 Minuten am Telefon.. wirklich wirklich wirklich schlechter Service.
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(Translated by Google) The waiting time at the hotline is an absolute impudence. A shame for any customer service!(Original)Die Wartezeit bei der Hotline ist eine absolute Frechheit. Eine Schande für jeden Kundenservice!
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(Translated by Google) 20 minutes on hold - AMAZING - the service around is getting worse - but Card complete beats everything - the actual zero stars(Original)20 Minuten in der Warteschleife - UNGLAUBLICH - der Service rundherum wird ja immer schlechter - aber Card complete schlägt alles - eigentliche null Sterne
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(Translated by Google) So I have to oppose the bad reviews something. Yes you wait forever in the waiting loop, but then there was a competent lady on the phone, who has explained everything to me, I then wrote an email that was answered the next day and also I then spoke with the lady who e-mail me wrote and that was particularly irritating at all and I was once again enlightened on the further procedure(Original)Also ich muss den schlechten Bewertungen etwas entgegensetzen. Ja man wartet ewig in der Warteschleife, aber dann war eine kompetente Dame am Apparat, die mir alles erklärt hat, ich schrieb dann eine Email die auch am nächsten Tag beantwortet wurde und außerdem sprach ich dann noch mit der Dame die mir die E-Mail schrieb und die war überhaupt besonders reizend und ich wurde noch einmal über die weitere Vorgangsweise aufgeklärt
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(Translated by Google) Horror, card is permanently banned due to deduction of mini amounts for Samsung apps. Hotline endless waiting. I'm glad when I get rid of the credit card and it ends.(Original)Horror, Karte wird wegen Abbuchung von Minibeträgen für Samsung-Apps ständig gesperrt. Hotline endlose Wartezeiten. Ich bin froh, wenn ich die Kreditkarte wieder los bin und das endlich endet.
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(Translated by Google) Underground service. Card for no reason and customer service not available. Will the card soon announce their amateurs!(Original)Unterirdischer Service. Karte grundlosgesperrt und Kundenservice nicht vorhanden. Werde die Karte demnächst kündigen ihr Amateure!
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(Translated by Google) The customer service is a joke.(Original)Der Kundendienst ist eine Frechheit.
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(Translated by Google) Worst customer service I ever had to experience. It is an eternity on hold and then treated rude. Card has been blocked several times simply on the grounds that the online sites pose a risk although it has been clearly communicated that these payments should be made! Very annoying, because each time again half an hour in the waiting loop put to suspend the lock!Card will be terminated definitely soon and I advise everyone else who owns one.(Original)Schlechtester Kundenservice den ich jemals erleben musste. Man ist eine Ewigkeit in der Warteschleife und wird dann unfreundlich behandelt. Karte wurde mehrmals einfach so gesperrt mit der Begründung, dass die Onlineseiten ein Risiko darstellen obwohl klar kommuniziert wurde, dass diese Zahlungen durchführt werden sollen! Sehr nervig, da man jedes mal wieder eine halbe Stunde in der Warteschleife steckt um die Sperre aufheben zu lassen!Karte wird demnächst definitiv gekündigt und das rate ich sonst auch jedem der noch eine besitzt.
Feedback:
Four stars for decent service and quick solutions. Yes, there might be a phone loop and a five minute wait. Get over it. ;)My two issues were PIN related and my fault: forgetting it due to lack of necessity/use. I could have waited to get it in the mail, but fortunately there was the option of picking it up in person the very next day! Service on the phone and in person was friendly, helpful and able to answer what questions I had on the subject.Unless they start handing out cocktails, I don't see much room for improvement there.What could be improved are the confusing hompage and the answer time to emails. Mine took 3 days, but that's acceptable. I can always call in when it's urgent and I can spare 10 minutes to reach out and talk to someone.I was confused why I had to register again for "complete card secure" when I thought I had already registered for "verified by visa" and "3D secure". The instructional video on the homepage would not load for me.BUT: this is a setup process that needs to be done exactly once. Whereas I use the card regularly for payments and never really had an issue. Once in Georgia I would have needed my PIN, but that's to be expected.Long story short: get your stuff in order a week before you go somewhere and check payment options, etc. so you are not stuck with needing things TOMORROW OR ELSE!(!!)... though I got my codes the day after my call. Twice. ;)
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(Translated by Google) I waited 2 months for the code. Two times in writing, several times by phone asked. Should take 3 days according to homepage. A star is still too much !!!(Original)Habe 2 Monate auf den Code gewartet. Zwei mal schriftlich beantragt, mehrmals telefonisch nachgefragt. Sollte laut Homepage 3 Tage dauern. Ein Stern ist noch viel zu viel!!!
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