Client Review on Callaway Bank
Feedback:
Two months ago, I would have given this bank a five star rating. My parents started me banking here before I was even born. I got an amazing car loan here. But in these last two months, I was charged $80 in overdraft fees because I was told I had protection on my account when I really didn't. I have had to call several times and had someone tell me they put it on the account and would remove the charge of $32.50. They lied. And instead of my last check bouncing because I did not get paid on time, it went through and I was charged another $32.50. I am signed up for text and email alerts yet I didn't get an alert on that so over the weekend, I racked up another $12 in charges because the bank didn't do what they said they had and I was not notified. Unless you count getting a statement by paper mail a week after the incident as notification. Why would you not take money out of my savings account instead of over drafting? My other bank does. If I can't pay my rent, how am I supposed to fork over $80 because you can't even follow through what you tell your customers you are going to do? I spoke with a woman today about this and she said she would get back to me, yet every day they fail to get back to me and my account is overdrawn, I am charged another $3. I am very disappointed in my banking experience here and even though I have literally been banking here my ENTIRE life, I think it's time to close my account. As far as I'm concerned, you owe me $80 and you need to get all your employees on the same page.
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