Client Review on California Coast Credit Union Scripps Ranch Branch

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This branch DISCRIMINATES AGAINST ASIANS!Here's a letter I wrote to the branch:Today, I experienced an interesting interaction with one of your staff members, possbily the branch manager. I was going to the boba shop next door to meet a friend to discuss business matters. The business next to the branch is a boba shop which has a few tables outside. One of the tables was taken by a couple so we politely asked the couple if we can use the table, and they kindly agreed. We move the table over a bit so that we're not being rude with our conversation being so close to the couple and we also did not want to block the doorway of the boba shop so their clients can still walk in and out. We were also quite a distance away from the branch door as well. I noticed that within our first 10 minutes of sitting down, I can see two white employees from inside the branch, standing in front of the window where we were sitting, and they were staring directly at us for at least five minutes talking about something.Next thing I notice, is a customer who tries to go inside the bank and they were confused because the door was locked. I noticed another customer who was trying to get out of the bank from the inside but couldnt cause the door was locked and was confused until an employee escorted them out. The last customer just left and was also escorted out by an employee. Then I notice 3 white women employees leaving together who probably just got off work togeher and was walking together to their cars. The last person to leave might have been the branch manager because it seemed as if she was the last one there. She then asked us, "Did we moved the table over?" I responded by saying, "Yes, we did move it over cause we were really close to the other people at the other table." Then she responded by saying, "Oh okay I'll let everyone else know because you guys are scaring people by sitting there, and we are a bank so it is scary for people to have money on them and to walk in and out of the branch with you guys sitting there." Then she proceeded to walk back into the branch. I am APAULLED by such ignorant behavior from your staff. EVERYONE WALKS AROUND WITH MONEY! They had been racially profiling us since we sat down and all we were doing was having a productive conversation over boba. I'm not sure how us sitting there having a conversation was "scaring away" your customers but that was completely inappropriate. I do not appreciate that comment coming from your staff and I hope that is NOT how you treat your customers, but based on your reviews online, it could be true. I am asian and was with my brother and collegue and everyone in your branch was caucasian so I'm not sure if we only scared them because we were Asian. Or it could have been that my collegue has Alopecia Areata which prevents you from growing hair and people who are ignorant and don't know about it just judge it. Either way, juding my friend because he has a disease or profiling us because we are Asian is just WRONG!I hope this reaches the proper people to recitify the situation because I would hate to think that Califonria Coast Credit Union racially profiles people and discriminates against people with diseases.

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