Client Review on Busey Bank

Feedback:

As a lifelong customer of The Bank of Edwardsville, I was disappointed to hear that the hometown bank would be no more. While I was willing to give Busey a chance, my experience has been far from stellar since the take over. Hold times to speak with a customer service rep, from either their main support line or online chat, has been well over 30 minutes. Because there isn’t a sense of loyalty, I have been trying to figure out why should I remain with Busey when there are so many better options with higher deposit rates (3%-4% rates on a checking accounts at a local hometown credit unions). With the issues I’ve experienced, and the fact Busey is not, nor will it EVER be, The Bank Of Edwardsville, it doesn’t make sense to stick around as loyalty in the banking world means nothing these days. Once you get comfortable and recognize the people at one branch, a merger comes along and you’ve got start all over. While I applaud Busey executives for trying to portray the conversion as a good thing for the community, and force their employees to tell us that Busey will continue to adopt the same values and experience as the Bank of Edwardsville - we all know that isn’t the case. I will be moving my personal and business accounts to another institution and have convinced several others to do the same - an institution that has more of a hometown presence than Busey and offers more perks and better rates.