Client Reviews on Busey Bank
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As far as banks go, Busey is one of the better ones. The monthly maintenance fee is pretty low (only 5 dollars), and the customer service is always pleasant. Some of the tellers at this location are hot too.
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Every day when I go to this banco always I got smiles.
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Recently got our home loan through Busey and Kyle Watson was our loan officer. This was our first home purchase and Kyle worked his butt off for us getting our 30 day closing to happen as scheduled. Even though we live in Georgia now, I went through Busey since I banked with them for a long time being born and raised Champaign. 30 day closings I guess are the norm here in Georgia and Busey typically tries for 45 days, so that definitely put added stress on him, the processors & underwriters, but they got it done.It’s going to be stressful, there will be ups and downs throughout the whole process until you sign the documents for the home. But, in the end when you’re in your home, it all becomes worth it. I want to thank Kyle and his colleagues at Busey for their effort during this process. I would recommend them to friends and family of mine. Sincerely, Shane
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As a lifelong customer of The Bank of Edwardsville, I was disappointed to hear that the hometown bank would be no more. While I was willing to give Busey a chance, my experience has been far from stellar since the take over. Hold times to speak with a customer service rep, from either their main support line or online chat, has been well over 30 minutes. Because there isn’t a sense of loyalty, I have been trying to figure out why should I remain with Busey when there are so many better options with higher deposit rates (3%-4% rates on a checking accounts at a local hometown credit unions). With the issues I’ve experienced, and the fact Busey is not, nor will it EVER be, The Bank Of Edwardsville, it doesn’t make sense to stick around as loyalty in the banking world means nothing these days. Once you get comfortable and recognize the people at one branch, a merger comes along and you’ve got start all over. While I applaud Busey executives for trying to portray the conversion as a good thing for the community, and force their employees to tell us that Busey will continue to adopt the same values and experience as the Bank of Edwardsville - we all know that isn’t the case. I will be moving my personal and business accounts to another institution and have convinced several others to do the same - an institution that has more of a hometown presence than Busey and offers more perks and better rates.
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Garbage financial institution. They are so uptight about parking that they have a guy on a golf cart running people out of their private parking lot. If that's how they treat potential customers in the parking lot then I can only imagine how you'd be treated in the building. You lost my business and money. I will not bank with any Busey bank.
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Best local bank. This is a full service bank where the customer service really shines. Big bank products and services with a small bank service and feel.
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Like the people but I don't like that there is no drive threw.
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No drive thru.
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