Client Review on Better Business Bureau

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Stairway to the Stars in Maywood, ILI had an unfortunate incident where this young African American ballet teacher thought it was right to let my three year old sit the whole ballet class. I was told because she was crying twice she had to sit down and that my daughter told her she didn't want to dance. When my three year old stop crying she wanted to get back up and said the teacher wouldn't let her. Why would you let a three year old sit down the whole time in a dance class anyway. Children cries and they get upset, but if you see a child stop crying than the helpers or teacher should direct them to get up and try it again because it is about positivity and not tearing down young children. The teacher told me this was not her first rodeo, what do I want her to do she have other children so whatever if she sitting down, that is one child sitting down every week, and she can't deal with my daughter one on one. My question is if a child is upset and they get theirself together why can't they get back up? Second question, why is it a child sitting down every week and is it a plan to do something about it? Third question, Did I ask her to deal with my child one on one? The teacher has this attitude like the children has to be perfect and no child is perfect, but it is enough people in that room to have asked the children on the wall if you wanted to try again. I have the right to speak up for my daughter. All the the teacher said well what you want me to do today like it was over, She said I just want to be mad, and she just smiled like she wasn't in the wrong. Than the Caucasian lady behind the front desk telling me to shut up and stop talking. It is over and it is the end of the conversion, they was done talking about it so they thought I should just shut up too. They need to be retaught customer service and if they don't have patients to deal with 3 to 5 than maybe this is not the job for them. My daughter face said it all as she was separated for 20 to 30 minutes from the class to just watch on the side lines. When they say she doesn't know the dance...who fought will that be. Lets just say a very disappointing day..

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