About - Banner Bank

Overall Feedback:

I purchased my home in 2017 and it's been a cluster. They gave me the wrong amount needed at closing so I got a refund of about $1,500 after we closed. I paid $500 to expedite the assessment and that shaved a whole 2 days off the 40 day process (Banner did eventually refund my $500). They agreed to credit my checking account $200 for their clumsy handling of my loan but then decided to send me $200 worth of gift cards to stores I don't shop at. I recently changed my insurance company and notified them ahead of time, then took the next day off to deposit refund check from previous insurer and ended up having to talk to them 4 times to get it straightened out. Then Banner sent me a letter a week later saying I needed to deposit money into my mortgage escrow account for my homeowners insurance. The left hand doesn't know what the right hand is doing out in Walla Walla. Nice people tho.