Client Review on Bank of Internet USA

Feedback:

I've been with this bank for almost 3 years. Before they were Axos they were known as Bank of Internet, and they were great, back then. When the name change was announced, we as customers were told that only the name was changing and everything else would remain the same. Well that was a flat out lie. The new app and website are horrible. The app takes forever to load if it loads at all. I complained about this several months ago and was assured it was being fixed. You can read the app reviews to see I'm not the only one with issues. But that's not the only thing that's gone down hill. The customer service is atrocious. The handful of times I've had to contact them in the past few months have resulted in added frustration to the issue I was contacting them about. Steer clear of Axos! I'll be changing banks very soon.