Client Review on Bank of Hawaii Pearl City Branch

Feedback:

I miss the old bank of Hawaii that was here before they remodeled it. Today I went in to speak about getting a print out of my installment loan, the girl at the counter was nice but was just as sure as I was that I could get a print out but found out that I couldn't The supervisor came over, he just talked fast about policy's and different refinanceing options interest rates but I told them all I wanted was a loan statement so I can go and apply for refinancing, and I felt like he wasn't trying help me understand but instead get rid of me. So I kindly told them they weren't making any sense to me and we're just both talking to me (at the same time too fast). I mean face it these guys know more about interest rates and financing than I do , I just don't understand the bank language they were speaking, that's why I wanna refinance and want help... then towards the end he offered to "sit me down" in a rude tone like he didn't want to have to do. He obviously didn't want to help me so I just asked for my Id and left. Went home and printed out my statement myself on my account at home. My point is don't expect any help from the people here just so what you know how to do withdraw, deposit.. irritating I'm switching to a federal credit union.UPDATE: I went back and the guy offered to help me, he seemed humble and kinda firm with me at the same time so I guess I'll go from one star to three