Client Reviews on Bank Associates Merchant Services

    • 4.9
  • 83 Reviews

Most helpful positive review

0 people found the following review helpful

By Amo Hyat Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Jonatan Frencia Oct 16, 2019

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Feedback:

BAMS is absolutely the BEST ... Jeff Fuhr (Business Development Manager Bank Associates Merchant Services) is always there to answer all questions about my account and is always patient no matter how difficult.

Feedback:

Lori and Jeff are great to work with! Super kind and friendly. They are both so quick to respond and really has made our companies experience working with Bams easy and user friendly. Thanks guys!

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We have been using Bank Associates for almost a year. Very pleased as the charges are easy to process and deposits are made timely. Would definitely recommend anyone looking for online processing to use Bank Associates Merchant Services.

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Lori Katz, always provide oustanding customer support. Very helpful

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We have been working with this company for many years and the representative Lory always resolved any concerns that we have encountered in the merchant account. I strongly recommended Bank Associates to other businesses. Thank you Lory so much for always have an eye on our accounts.

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I had to call BAMS with questions a few times for work last month and the support was so pleasant! It’s such a nice surprise to call a support line and be greeted by the same helpful representative (thanks Lori!) or her equally friendly colleagues. I was made to feel each time like my queries were more than just case numbers. Also, I appreciate that support is responsive via email as well. Although I prefer jumping on the phone to get quick answers (and I never really had to wait to get through), the reps are also great with summarizing call notes via email after and providing additional statements/documentation if relevant/necessary. This is really useful in cases when needing to forward information to a client or when demonstrating proof in a chargeback query.

Feedback:

after insisting that we should let them give us a quote for merchant services and offering a VISA gift card as compensation for my time if they could not save me any money, i relented and shared a monthly statement with BAMS; after review, they same back and honestly said they could not do better than my current provider and followed through with the VISA gift card; refreshing to work with a company that is true to its word

Feedback:

So far so good!! Excellent Customer Service from Olga, she is 24/7 for me, trying to solve every issue that came accross on setup, im saving around 1% from my previous merchant, with that savings im paying the utilities (power and internet) in the office!!!Update 6/19/2018:After working with a merchant they choose for 1 month, they decided to suspend my account because i had too many international transactions (?!?) its been 3 months now, and i have more than 10k in hold because of this, ive been trying for Bams to help me recover my money, but since i decided to suspend my account until this is solved (otherwise they will keep charging you without doing anything), apparently im no longer an important customer, so they are not helping at all, beware of this company if you dont want to loose lot of money!!!Update 7/3/2018After my last update and 1 star review, suddenly everything started to work, they called me to check what was the issue and in 72hs the money was in my account, including some refunds for the 3 months service charge that i didnt use, of course after everything was solved they asked me nicely if i could review the feedback, so thats what im doing, you had a 5 star at the beginning and 1 star when i called quits the bs, in average that would give me 3 stars, and thats what you have...

Feedback:

Called in to get some information that i was missing , Ms Lori Katz was very knowledgeable and quick to resolved my issue , I work with many people on a daily basis and I am glad to be able to callon someone like Ms Katz to assist me and to resolve my issues so quickly .. she is the best ..R.D.

Feedback:

Great Service! Great Support! Now we started to save.Thank you, Garry Yuzovitskiy.

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