Client Review on Balboa Thrift and Loan

Feedback:

Front staff people are very nice. But the individual in charge of my account was very rude (Victor). I made my last payment with a check and that weekend I lost my wallet so I had to cancel my bank account. They would not accept the letter from my bank stating my account was closed due to loss/theft. They charged me a return check fee, late fee and reported me 30 days late and still have not updated my credit report saying my account is paid in full. I was really hoping that paying off my vehicle would boost my credit but they sure ruined it for me!