Client Review on Austin Telco Federal Credit Union

Feedback:

The only reason this is a one star review is that you can't select zero or negative stars. The WORST banking experience EVER! We were dealing with a beneficiary on death situation. Those I spoke with withheld information; lied about what they said and what they didn't and generally obstructed every attempt to conclude the business.This process took over 2 MONTHS! Every time we went back with the next set of requirements, there was something else that we didn't know we needed to do.Their VP of Member Services seemed to go out of her way to be unhelpful. I had to get the attorney involved twice!I can't understand how this business gets away with service that is THIS BAD! The fact that it happens at the leadership levels suggests that the way customers are treated (or mistreated) is an upper level management decision.