Client Review on Austin Telco Federal Credit Union

Feedback:

Both my wife and I's experience with financing vehicles through this credit union has been a debacle every time. I'm not sure if the issues are incompetence, a lack of training, or poor internal communication, but rest assured you will jump through hoops and still get hit with strange fees and procedures that make no sense. Most recently this was paying extra registration fees for Austin Telco's own botched paperwork a month after my purchase. As a professional lender I don't understand how you can screw up vehicle registration. As much as I would like to fight them on why I shouldn't have to pay for their incompetence I think my best route is to simply not use them again after repaying the current loans (or possibly transfer my loan to someone else) and let everyone know about my experience. The 2 star review (instead of 1) is because there is the occasional competent and friendly employee there wanting to help and the rates are good - but there are too many other problems and too much competition (with more convenience and competence) to take this credit union seriously as an option for my financial needs in the future.