Client Review on AurGroup Financial Credit Union

Feedback:

Very inefficient and unprofessional customer service. Staff cannot stop paper statements that you ask them to stop at the Holden Avenue branch; they do charge you $5 a month for them, but they'll send you online to do what you asked when you are in their branch. Customer service FAIL. Also, lame and fee driven BS. Additionally, a staff member sent my son away to "get another check in the same color ink" because the elderly couple he did manual labor for (Camden, Ohio) wrote his name in blue ink and the rest of the check in black ink. The AurGroup employee; older man (wears glasses) working the far left counter at the Holden Avenue branch, wouldn't cash my son's $50 check this morning. He told my son he'd have to drive back to Camden to get another $50 check because the one he presented could be fraudulent. Customer service FAIL! So much for taking care of you shareholders.The AurGroup Holden Avenue branch is worse than a bank, but enjoys benefits a bank does not. I see why bankers despise credit unions.Time to move five accounts from AurGroup credit union. Suggestion: Do not open any accounts with AurGroup; the Holden Avenue branch. GE credit union is a great alternative.