AurGroup Financial Credit Union
Client Reviews on AurGroup Financial Credit Union
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We've always had great and personal service from Aurgroup.
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Terrible service never will I EVER bank with these people again they don't know what they are doing or what their talking about they will mess you payment up and blame it on you
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Shared Branch Credit Union !
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Their services are very inconvenient. They don’t have a modern online payment system and every time I try to pay over the phone they claim it wouldn’t post on time and I would need to pay a late fee. I wish I financed with someone else. Keep that in mind if you don’t live anywhere near their branches.
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A great Credit Union that delivers results year after year!
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Terrible service. Call center and bank disagree about what they can and can't do. They called me the wrong sex/gender after being corrected.(ma'am vs Sir) Unable to give me what I was promised. Very rude.
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Very inefficient and unprofessional customer service. Staff cannot stop paper statements that you ask them to stop at the Holden Avenue branch; they do charge you $5 a month for them, but they'll send you online to do what you asked when you are in their branch. Customer service FAIL. Also, lame and fee driven BS. Additionally, a staff member sent my son away to "get another check in the same color ink" because the elderly couple he did manual labor for (Camden, Ohio) wrote his name in blue ink and the rest of the check in black ink. The AurGroup employee; older man (wears glasses) working the far left counter at the Holden Avenue branch, wouldn't cash my son's $50 check this morning. He told my son he'd have to drive back to Camden to get another $50 check because the one he presented could be fraudulent. Customer service FAIL! So much for taking care of you shareholders.The AurGroup Holden Avenue branch is worse than a bank, but enjoys benefits a bank does not. I see why bankers despise credit unions.Time to move five accounts from AurGroup credit union. Suggestion: Do not open any accounts with AurGroup; the Holden Avenue branch. GE credit union is a great alternative.
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Very rude tellers most of the time. Have only had 2 nice ones. Today is the very last time that the woman gets rude to me because she is having a bad day or she just doesn’t feel like being there!
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Great customer care easy in easy out thank you.
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Nice place to visit I always get friendly service.
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