Client Review on Atlantic ToyotaScion

Feedback:

We came in to look at a used 2010 manual forester listed on the website for $9500. After the test drive our salesperson brought up the fine print of $695 and $1995. We thought, a little shady but the car was what we were looking for and they were willing to wave the $1995 fee. We come back again a few days later and brought the car to our family mechanic. The head gaskets in the engine were leaking, the flangels needed to be replaced, and the exhaust was corroded. We went back to discuss what they could do. They were surprised that the car had said defects... even though their service department had looked at it. It's a $1500-$2000 fix. Seemingly big oversight considering our mechanic said it had clearly been cleaned out to clear the leak.To us it seemed that got the car on a trade-in, cleaned the leak, and hoped it wouldn't be detected. We offered 8500 to start if they were willing to fix JUST the gaskets. The manager comes over and says he had no idea anything was wrong with the car so either he truly didn't know and the service department is incompetent, OR he did know and hoped to sell it to someone who didn't get the car re-inspected by a mechanic. Either way, it didn't look great for them. They said they would call us when they figured out what to do. A few days later, after receiving no call back from them, a new salesperson calls and asks if we'd like to come in for a test drive. We re-explain the entire situation. A day later he tells us they will not fix the car but that we should come in and work out a deal. We offered $7500 and he said he couldn't agree to that over the phone but that we should instead come in person (for the third time) and we could reach a deal. $11,460 is their final offer knowing full well it's more than the car is worth, with or without the serious defects. Overall, a frustrating waste of time. Beware of their shady business practices and clear lack of professionalism. Beware the service department as well... they were "unable" to detect the major issue that took our mechanic about ten minutes to find, and one minute to show my husband. I don't include the salespeople's names because I don't fully believe it's reflective of the individuals but is definitely reflective of the business as a whole.