Assurant Solutions
Client Reviews on Assurant Solutions
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I just visited the website
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Great place
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have always taken care of my claims expeditiously love these guys!
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Wow! I had an issue trying to get service on my refrigerator, and an Assurant Account Mgmt. Client Response Associate (Windy M., in particular) was immediately on the problem and provided the solution of scheduling! Kudos to the her and to the company for employing a really talented and caring associate!
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They take time with my cry baby self thanks
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Wonderful atmosphere
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Worst customer service experience I have ever had. Each interaction was worse than the next. I had to call them every time I realized something was wrong. They never told me my device was on backorder, when my device was no longer available, or when I was supposed to receive a reimbursement check for my old device, even though I already went and bought a new one. Seems like every agent I spoke to drops the ball.
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I made a claim on 5/3/2019 because my phone got stolen. Now they have charged me because I didnt return a phone to them after receiving my replacement. I had no phone to send back as it was stolen, and it was stated in the claim.
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(Edited after various developments) When we were given a return envelope to send our broken phone, they somehow assigned us two separate tracking numbers in their records, one correct and one not, and then repeatedly tried to claim we had never returned the phone based on the bad number (which didn't exist). When that was straightened out and they admitted they had received the return package, we thought we were done... only to be billed for the missing phone a month later, because they STILL didn't have the receipt listed in their warehouse records (at that stage, how is that our fault?) It took two more phone calls (one being a "please hold" disconnect) AND the original version of this review to get them to contact us with an admission that the phone was in their warehouse and they had just never put it in their records.Even then, they at first pled an inability to refund charges, since it was all applied through our phone bill, and told us to contact our phone provider instead to get a refund. EVENTUALLY, they refunded the premiums we had paid, since they had failed to provide the promised services, so I suppose we should call that an attempt to do right by us; for that reason we're no longer rating them a single star. But we only got that after a colossal amount of stress and yelling, which is why we still consider two stars as much as they deserve.In short, use at your own risk.
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was very unhappy with, The phone was not free, not new and was not informed about it at the time. And the phone I returned was better then the one they sent me. Looking to switch companies I feel that I have given too much money for this kind of service. And when I went back all I was told was that I should buy a new phone . 15 years
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