Client Reviews on ASI Federal Credit Union - Covington

    • 3.0
  • 4 Reviews

Most helpful positive review

0 people found the following review helpful

By Melanie Solis Aug 17, 2019

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Most helpful critical review

0 people found the following review helpful

By Kaitlyn Sanchez Oct 03, 2019

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Feedback:

Do not use this bank if you are planning on joining the military, my card does not work at our on base stores and gets shut off every time I try to use it. I have been trying to fix the issue for a week now and it continues to occur.

Feedback:

I have been a member here for a long time because these people really do care and have been great to deal with

Feedback:

We tried to close an account we have had for years at this location. We were told that once a pending transaction went through it would close. Got a letter a month later saying it was overdrawn $28 for a overdraw fee. The transaction never posted but they charged for declining the payment. Tried to go in and pay with a card to close the account they said it’s $10 fee to pay the $28 over draw fee. Lol. Absolutely ridiculous. This bank is clearly trying their hardest to stay relevant in competition with real banks. Even if it means stealing. AND don’t think they will approve you for anything just cause you bank with a credit union. We have been approved for home loans and car loans through capital one with great interest rates but have always been declined through ASI. Canceling my account and canceling my mother’s as well. Absolutely horrible would not recommended to an enemy.

Feedback:

I have been a member for about 10yrs and I’m considering changing to another bank because it’s just inconvenient to drive across town to make a deposit. Also, every ATM (other than theirs) will charge a $3 fee to withdraw, and their ATM’s are not conveniently located. Other than these issues, the staff has always been pleasant and professional to deal with.

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