About - American Bank &Trust Wisconsin

Overall Feedback:

I went in there the other week and had some simple questions about my account and was told by the teller that the account specialist was busy, so I said "It's only a few questions, I'll wait". Five minutes later, still no response, so I went to the teller again and he said "she's still in the middle of a project, if you want I can have her call you back". Now this whole time I could see her (nose in her computer) not more than 15 feet from the teller. They were communicating by phone as if she couldn't be bothered to take a few moments to even acknowledge me. It's as if I was at the DMV, or Circuit Court contesting a traffic ticket. Let me give you some good advice - when a customer walks into your branch in a similar situation, stop your project and answer their questions. If you want a better Google rating than low twos, let your people know that people are more important than projects and that, that "project" doesn't have the ability to write a public review or relate their experiences to 10, 20 or even 100 other people.