Client Review on Ally Financial Inc

Feedback:

My wait time for customer service was actually very short, every time I have called. However, the fact that I HAVE TO CALL them to apply additional principal to my payments EVERY TIME is extremely annoying! There is really no reason that the payment slip (or website if paying on line) should not accommodate this. It's obviously aimed at discouraging any additional principal payment, which is at best, a sketchy business practice. WOULD NOT consider them again for a future loan.