Ally Financial Inc
Client Review on Ally Financial Inc
Feedback:
On June 15, I initiated a Zelle transfer in the amount of $500. The transfer failed. I contacted Ally via their online chat. I was told the $500 would be returned to me the following Monday (6/17). On 6/17, the money was not returned and so I called Ally. I was told that it would take three business days to get the money back and should be there no later than Thursday (6/20). On 6/20, the money was not there, and so I called again. I was told that the money would be returned to me no later than next Monday (6/24). On 6/24, the money was still not there. I called Ally again and was put on hold for over 40 minutes before talking to Sunday Harrison. Initially, Sunday told me that the transfer was completed and had been successfully delivered. I told Sunday to review the previous calls I had made because that was not what I was told last time. I was put on hold again. Eventually, Sunday came back and said, yes, it was an error and that the money would be returned to me. I asked her when and she told me no later than July 8. Sunday then told me "I don't have to stand here and listen to you and I will hang up on you." I still don't know if I will get the money back by July 8. I don't understand how any employee would just threaten to hang up on me. All said, Ally wasted about 8 hours of my time trying to sort everything out.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
