Client Review on Allied Bancorp, Inc.

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Incredibly frustrating banking experience. I currently have several accounts open with them, including two business accounts. I want to have my personal accounts available as an online statement instead of being mailed to me, but I still want the business accounts to be mailed. It's either all or nothing, because it's apparently 1999 and the internet is new. I also updated my address over two years ago by filling out their change of address form. For most of those two years, my address was changed on my statements, but not for the billing address on our debit cards. Then, somehow, the address reverted back to the old address. I came in to discuss and had the misfortune of dealing with the personal banker named Megan. She was incredibly rude & condescending. She rolled her eyes at me when I expressed my frustration over my statements and the address being wrong. This was on October 31. It is now December 8. We still haven't reached a solution for my statements. I'm not receiving them by mail OR digitally. We're in the middle of buying a house and we can't even provide the required documentation because of their incompetence. To make matters worse, our debit cards are expired (end of October) and we still don't have new ones. Our money is essentially being held hostage. We can't wait to close our accounts and kick the dust off our shoes. Awful customer service all the way around.