Client Reviews on Elavon, Inc
Feedback:
I was introduced to this company through my bank after a year my bank dropped them because of poor service so I decided to close .my account as well. After going through all of there procedures on my end I thought and was told I was done they kept charging me because the equipment wasn't returned but yere is the trick they wont send a return slip. 4 monthes later they wint return calls or emails . Just got hung up on when they were informed the bank account was closed. Stay away from this company
Feedback:
Good luck ever trying to get ahold of anyone to fix any of your credit card issues. Great setup, and ease of use but my lord if you have an issue they don’t answer their phones. I even have 2 Allegiance employees in my phone just incase the mainline (which never works) is busy. It is literally hopeless. I’m planning on changing soon. It’s sad because the rates are pretty good, I love the terminals too, but I am sick of this bs.
Feedback:
I would never recommend this company to any business for their merchant services. Their fees are one of the highest and customer service is the absolute worst. I cancelled my business account and was never told about a 30 day cancellation despite the fact that they charge a restocking fee on top of that. Anyone considering dealing with them should be aware. They lie and never follow through on anything. If I could give them zero stars I would. If they continue charging my business, I will report them to BBB.
Feedback:
I've had nothing but a first class experience. My sales representative Michael Camacho has always been available if I've had any questions.His customer service has been 5 stars! Now lm no longe with them Michael Camacho got in car accident and they fired him and raised rates. I no longer recommend!
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Closing our acct was/is like pulling teeth! Would not recommend!!
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Sorry company. Raised rates and fees without notification. Kept taking money out of my banking account after I told them to stop. I was not using it anymore. They have dragged around taking there time to send out shipping label to me to send it back. This place is highway robbery.
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Raised our rates w/o letting us know. After we called to cancel, they kept charging our bank account, and when we complained, they said they had no record of our call; basically calling us liars. Stay away!
Feedback:
Always there when you need them. Always helpful with any situation. Thank you for the courteous and friendly service you provide
Feedback:
Stefan the finance manager at allegiance has been a fantastic point of reference when navigating the merchant services world as a new small business owner! Transparent & super helpful, definitely recommend contacting him if you need any information.
Feedback:
Terrible customer service. High rates. Im in the middle of trying to not be charged monthly for a service I haven't used in 6 mos....at this point I think I'll just have to report them to my bank as a fraudulent charge. Again way to many other merchant companies out there to have to put up with this. Switching to them was a terrible mistake.
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