Client Review on Alamo

Feedback:

First of all, I get there and the girl who works there was sitting at the counter smacking on her food (so unprofessional); she was so ghetto and didn't even bother to take her food to the break room or somewhere out of customer view. Then, they didn't even have an intermediate car, like I booked. They told me they couldn't get in touch with me via phone for some reason, but I'm sure they had my e-mail address. So they tried to offer me a minivan...why the heck would I want a minivan if I booked an intermediate vehicle? I politely declined. I asked "Do you have anything else?" They said they had a mini SUV. The salesclerk said he'd charge the same price for the inconvenience. That was nice of him, but why the heck was the vehicle not ready? I had to wait about 20 mins for them to prepare the car. I thought the rental vehicles should already be ready to go; not make the customer wait while they wash and vacuum it. Once a customer returns a car, the company should already be cleaning and prepping it for a potential next rental. And they gave me the car 3/4 full, but the clerk said I could return it on a 1/4 tank. Fine. So I finally got out of there. When I returned it, they were trying to charge me for the missing gas AND the vehicle upgrade fee. Um...no. I explained that my salesclerk said I could return the car on a quarter tank so they shouldn't charge me for gas; furthermore, the clerk offered me the upgraded vehicle because they didn't have what I wanted available and didn't tell me til I got there, so I shouldn't be made to pay for the upgrade. They took those two things off of my bill so it worked out. But I was not happy that I even had to spend extra time there for them to prepare the car and for them to fix my bill. The guys who helped me were really nice but I won't be going back.