Client Review on Academy Mortgage - Yuma

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Honestly, I don't even know where to start with this review. I was recommended to Jaime by my chosen realtor, Jackie Feaver. Jackie had mentioned that she worked with Jaime in the past, and always had good experiences. I presently work for a financial institution, and as such as more inclined to use my company because of added benefits as a team member. However when I spoke to them, I didn't receive great customer service, and was made to feel like maybe this wasn't the right time for me to buy a home. Feeling a little discouraged, I called Jaime on a whim. I made this call on a Sunday mind you, and she picked up the phone right away. I explained that I was nervous because of our credit, and had a general idea of what we wanted to do, but didn't know where to start. At no point during the process did Jaime tell me that it wasn't going to happen, she kept saying that we were going to make it happen. She laid out all the options for us and let us pick which one best served our needs, and even agreed with us on our final decision. She always responded to my text messages or phone calls, despite them sometimes being at 7am or 9pm on any given day. Jaime truly went above and beyond for our lending experience. She kept us updated every step of the way, let us know what we were pre-qualified for and what kind of homes we could look at, and congratulated us when we put in an offer on the home we eventually closed on! Once we made the offer, it seemed as though everything started to fall apart, we had some issues with the sellers, my husband was working overtime, and I had foot surgery, on top of us having to be out of our residence by a certain day, the stress was there, tenfold. Jaime didn't let me get stressed out about the mortgage though, because she had it handled, and when I was worried about my husband being late to the signing and pushing it back, she covered that too and made special arrangements for us to close late but still fund the same day. I honestly could talk about how good this experience was until I'm blue in the face, and I've recommended everyone I see to Jaime whenever I know they're looking for a home. She is knowledgable and on top of it and will not let you be stressed or discouraged, she will work with you to make sure you get the home of your dreams just like she did for us. I cannot thank Jaime enough and hope that everybody goes to her for their home lending needs.