Academy Mortgage - Yuma
Client Reviews on Academy Mortgage - Yuma
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What true professionalism looks like. Everyone at Academy is a pro at what they do and best of all they pride themselves in their work that it shows with every single client that walks in.
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We tried using another mortgage company in town and had a very unpleasant experience. So When we told people that we were ready to look for another mortgage company, so many people recommended Academy Mortgage. We were so glad they did. This company is seriously the best in town. They are super professional and their customer service is amazing! Derek is great to work with and he is really experienced. His whole team is great and very knowledgeable. He helped us buy our home and we could not be happier with the whole process. We will never use anyone else. Please do not go anywhere else when you decide to buy a home! We highly recommend them. Thank you so much Derek for everything!
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Honestly, I don't even know where to start with this review. I was recommended to Jaime by my chosen realtor, Jackie Feaver. Jackie had mentioned that she worked with Jaime in the past, and always had good experiences. I presently work for a financial institution, and as such as more inclined to use my company because of added benefits as a team member. However when I spoke to them, I didn't receive great customer service, and was made to feel like maybe this wasn't the right time for me to buy a home. Feeling a little discouraged, I called Jaime on a whim. I made this call on a Sunday mind you, and she picked up the phone right away. I explained that I was nervous because of our credit, and had a general idea of what we wanted to do, but didn't know where to start. At no point during the process did Jaime tell me that it wasn't going to happen, she kept saying that we were going to make it happen. She laid out all the options for us and let us pick which one best served our needs, and even agreed with us on our final decision. She always responded to my text messages or phone calls, despite them sometimes being at 7am or 9pm on any given day. Jaime truly went above and beyond for our lending experience. She kept us updated every step of the way, let us know what we were pre-qualified for and what kind of homes we could look at, and congratulated us when we put in an offer on the home we eventually closed on! Once we made the offer, it seemed as though everything started to fall apart, we had some issues with the sellers, my husband was working overtime, and I had foot surgery, on top of us having to be out of our residence by a certain day, the stress was there, tenfold. Jaime didn't let me get stressed out about the mortgage though, because she had it handled, and when I was worried about my husband being late to the signing and pushing it back, she covered that too and made special arrangements for us to close late but still fund the same day. I honestly could talk about how good this experience was until I'm blue in the face, and I've recommended everyone I see to Jaime whenever I know they're looking for a home. She is knowledgable and on top of it and will not let you be stressed or discouraged, she will work with you to make sure you get the home of your dreams just like she did for us. I cannot thank Jaime enough and hope that everybody goes to her for their home lending needs.
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We had a great experience with Bill Craft and the Academy Mortgage team. Bill was excellent in keeping us informed throughout every phase of the process.
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Highly recommend Rosa. She is very professional and took the time to help me and my husband. 10/10
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There are no words that can come close to the amazing service we received from Academy Mortgage! Tera Greene definitely went above and beyond to help me and my family. Nothing short of a pleasent experience. Very knowledgeable and friendly staff!
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Elias Romero was very good at keeping up communication and was ready to close the loan so far ahead of schedule it was very impressive. I loved working with him.
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The whole experience with Academy mortgage was wonderful. I have dreamed of owning my own home since I was a little girl. At 24 years old, with the help of Academy mortgage and the guidance from Tera, Athena and Stephanie, my dream has come true. They walked me through the process and made everything so easy to understand. I am overjoyed that I was able to work with such kind, professional and intelligent women who made me feel like I was more than a customer but in fact almost like a family member. I would highly recommend them to anybody who's looking to buy any real estate or land of any kind. I can't wait to do business with them again in the future.
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These guys are tops in my book. They pulled out all the stops to help us with our new home. They kept us informed and always let us know what was coming next. They stayed late to get paperwork signed, did all the leg work for me and generally got us across the finish line. If it weren't for Academy, I would not be in my new home watching my daughter splash around in the pool. Thanks, Ray, Alison and Amber.
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WE WILL MOST DEFINITELY KEEP ACADEMY MORGAGE IN MIND AND REFER OUR FRIENDS AND FAMILY ANY CHANCE WE GET!..RAY OCHOA AND HIS STAFF REALLY TOOK CARE OF ALL OF OUR CONCERNS THROUGH THE LOAN PROCESS AND WENT ABOVE AND BEYOND TO MAKE IT POSSIBLE FOR US TO MAKE OUR DREAM OF OWNING A BEAUTIFUL NEW HOME A REALITY,WHICH WE NEVER THOUGHT WAS EVEN POSSIBLE!
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