Client Review on Academy Mortgage - Lakewood

Feedback:

I had been working with another lending/financing company in the local market (you know, the one you hear all over the radio). I was not happy with my experience at all. They were constantly losing information, asking for duplicate information and handing me off to yet another person.On the recommendation of a builder we contacted Sara with Academy Mortgage (we didn't end up building new but bought an existing home). She started the process with a very thorough phone conversation where I felt she really wanted to understand our situation and "the why" of everything on our credit history. After that came the typical information requests. I was expecting it to be a horrible experience, based on the prior firm, but it wasn't. She was followed up appropriately and called whenever something wasn't clear or needed more backup. She was able to put together enough information about us for the underwriters that there weren't really any additional requests for information or justification.I really felt like she was there as a partner to help us get into a home. And it worked! We closed and everything went through. Super happy with the service and the outcome.