Client Reviews on Academy Mortgage - Lakewood

    • 4.9
  • 51 Reviews

Most helpful positive review

0 people found the following review helpful

By Amy Hicks Oct 16, 2016

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Most helpful critical review

There are no negative reviews on Academy Mortgage - Lakewood

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I can't say enough good things about Academy and Shelly, I was always given upfront answers, the comfort of knowing someone was looking out for my interests, and knowing I could rely on Academy to hit deadlines that were imperative to me being able to get under contract on a house before my vacation. They are super responsive and knowledgeable, which meant I didn't have to worry about the lending side, just my side on closing. Most of all they make everything seem so simple, which doing this process alone can get overwhelming, but I didn't have to worry about any of that!

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Brian and Amy are amazing. They make everything so easy! They provide guidance and knowledge and really make a difference in a process that can be trying! Love love love this company!

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Always professional and pleasant! Smooth and seamless.

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I was nervous to refi, I don't know much about finance stuff. The staff at Academy Mortgage reached out to me every step of the way and answered all questions direct- no run around and I never felt like I was bothering them. They really know how to get your refi or purchase done. Everything is in house I believe and They've been around forever so they have great relationships and know how to address an individuals situation. Everything costed less than I expected. They gave me different options to get different rates too, and I got a good rate. Highly recommend- thanks!

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Fantastic experience! Will recommend always. 100 thank you's!!! -Roxana and Marvin

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Lindsey and her team were totally on top of our mortgage process. They promptly collected the required documents, conveyed clearly where we were in the process, and closed on time without hassle.

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We have used Brian's services three times in the last 10 years. Each time we have had a very pleasant and easy experience.We referred our children to him when they bought their homes.He is on top things and keeps you informed. They experienced the same service as we did.He continues to stay in touch even years after conducting business with us.It feels like you have a good friend to help navigate the mortgage world.

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Academy Mortgage walked us through each step of the loan process. They have a quick response time, patient in answering questions, and were accurate in their estimates. We had no issues in closing on our new home.

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Brian has now done two loans for me and also a refinance. He is a hard working and is very knowledgeable. He goes above and beyond to help his clients! I highly recommend him.

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I had been working with another lending/financing company in the local market (you know, the one you hear all over the radio). I was not happy with my experience at all. They were constantly losing information, asking for duplicate information and handing me off to yet another person.On the recommendation of a builder we contacted Sara with Academy Mortgage (we didn't end up building new but bought an existing home). She started the process with a very thorough phone conversation where I felt she really wanted to understand our situation and "the why" of everything on our credit history. After that came the typical information requests. I was expecting it to be a horrible experience, based on the prior firm, but it wasn't. She was followed up appropriately and called whenever something wasn't clear or needed more backup. She was able to put together enough information about us for the underwriters that there weren't really any additional requests for information or justification.I really felt like she was there as a partner to help us get into a home. And it worked! We closed and everything went through. Super happy with the service and the outcome.

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