Client Reviews on Zions Bank
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DO NOT bank with Zions. They DO NOT care about their customers.
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If I could give a zero star, I would! Every time I come here, I usually go threw the drive threw because I have my kids and don't want the hassle of waiting in line and keeping my kids close. Not one person ever asks "how are you?" Or "how can I help you?" Or anything nice. Just send in your stuff, they process your transaction, and briefly say "have a good day" and turn the video off. SERIOUSLY?! You didn't even ask what I was there for?! SWITCHING BANKS ASAP! I'm done with this place!
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Great service!!
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Very dismissive team at this location. I bank there frequently and have never been greeted or helped with more than a *sigh* “I can help you here I guess” attitude. Although there are a couple of tellers whose attitude is worse than others there really aren’t any at this location that provide quality customer service. I understand that banking isn’t fully customer service oriented in the same way working in retail etc is but the team at this location doesn’t seem to even try.
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Great location for the area, and reasonable options for safety deposit boxes. The location is new and staff seem to be inconsistent and new.
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OVERVIEW I've learned that when you have a schedule to keep, avoid going to this Zion's Bank at all costs. Even though my wife says it was rarely as bad as my experience. When all was said and done it took about an hour to get a simple money order. We had to wait in line about 30 minutes, and the next 30 was the guy trying to figure out how to properly do a money order.LOCATIONThe location is in a great spot right off the commuter highway, near Smith's.PRICENot necessarily applicable, for physical money, but the price of time was costly.PRODUCT/SERVICEI believe we got the unfortunate luck of the draw of a brand new employee that had either not been trained or trained rather little when it came to issuing a Money Order. EMPLOYEESI do have to cut the guy a break, he was newish. I think the most agrivating is that I could see 4 employees. Two of them were dealing with customers at their tils, one was sitting at her desk on the other end (for all I know she could have been playing solitare on her computer because she wasn't helping anyone), and a guy in one of the back offices. I saw him come out once for air or something, and then he disappeared once again as quickly as he appeared.
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