Client Review on Zions Bank West Valley

Feedback:

The only reason I am giving one star is because the teller who initially greeted and helped us was very polite. After he introduced us to the branch manager however, the customer service went out the window. Walter informed us that they would not provide notary services unless we had an account with them. He said it was a potential liability because they would not have our information accessible in their system. I said, "Really? Because when I recently visited one of your locations in South Jordan, they didn't have any problem notarizing something for me." He then repeated that they couldn't do it, as it could be a liability. So I went down the street to the America First inside Harmons. I do not have an account there, but was still able to get my document notarized, for free. News flash, Walter: you don't need to pull up anyone's information when notarizing a document. All they need to provide you with is a government issued I.D. Also, if you are trying to meet your quota for new accounts, you may want to consider actually offering services to people, not denying them. I know that I am absolutely NOT motivated to open an account with Zions Bank after this experience.